The Basics
Pricing
All prices for products and shipping are listed in Australian Dollars (AUD) and are subject to change without notice. Australian Goods & Services Tax (GST) is included in all prices.
Availability of stock
We strive to maintain all our products in stock. However, if an item is out of stock, please contact us to find out estimated time of arrival.
Shop
Shop purchases can be made 24 hours a day, 7 days a week through our online store. Purchases are processed daily, except for weekends and public holidays when they are processed on the following business day.
If you require your items urgently, please choose the express post option and add a note indicating the date you require it.
All orders are despatched after payment is received and cleared.
Packaging
We take care in packing your party orders into suitable sized boxes & packaging. We may use a mix of new and recycled packaging, depending on the individual size and weight requirements.
Product Information
Every effort has been made to accurately represent our products on this website, however due to photo reproduction there may be a slight variation in some products. If you require additional product information prior to your purchase, please email us and we’ll be happy to clarify.
Local Pickup
Not available at the moment, until further notice.
Payment
Our online store accepts payments securely via PayPal, Visa & Mastercard credit cards or by direct bank deposit. PayPal is an instant payment service from your nominated bank account or pay with your credit card. (You don’t have to have a PayPal account to use this payment system.) We also accept payment by bank deposit for Australian residents (please allow 1-2 business days for payments to clear using this method).
Shipping
All of our orders are shipped from Clifton Hill (Postcode 3068) via the Australia Post service. We offer three delivery options – Standard post, Registered post and Express post.
The Little Event Company accepts no liability for any loss, damage, or consequential loss whatsoever resulting from orders that are either left at front door, "Authority to Leave" orders, orders left at a business address, orders addressed to another person or carded to your local post office.
If goods appear lost in transit, please contact us at hello@littleeventco.com.au within 7 days of placing your order so we can investigate.
Standard
Flat rate of $12 – This service offers proof of postage and parcel tracking. Shipping is offered Australia wide.
Registered Post
Flat rate of $15 – This service offers proof of postage, parcel tracking and signature on delivery. Shipping is offered Australia wide.
For Standard & Registered Post, delivery is made in 2-7 business days from postage; however please allow additional delivery time to Tasmania, Northern Territory, Far North Queensland & remote areas, or at times of public holidays. Please refer to Australia Post for further details on Parcel Post shipping to your region. http://auspost.com.au/parcels-mail/delivery-areas.html
Express Post
We understand that some things just get left to the last minute! We offer fast shipping via Australia Post's Express Post service for a flat rate of $20. This service is shipped from Clifton Hill (Postcode 3068) and takes approximately 1-3 business days depending on your location. Please allow extra time outside of major city CBD postcodes as Australia Post's next day guarantee may not apply. Proof of postage and parcel tracking is included in this service. Please refer to Australia Post for further details on Express Post shipping to your region from Clifton Hill (Postcode 3068). http://auspost.com.au/parcels-mail/delivery-areas.html.
Returns, Exchanges and Refunds
At The Little Event Company we want you to be happy with your purchase.
In the unlikely event that you receive an item which is:
- faulty,
- damaged,
- different to what was ordered or
- substantially different from the online description
we will review the situation on a case-by-case basis and, where appropriate, offer a refund or exchange, at our discretion.
Returns and exchanges are NOT possible on gift cards and sale items.
In order for your goods to be considered for a refund or exchange, please contact us within 5 business days of receiving your order. We are not able to accept a request for refund or exchange if more than 5 business days have passed since you received your purchased goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To apply for a refund or exchange:
- Please contact us at hello@littleeventco.com.au within 5 business days
- Please include a clear photo of the offending item.
- Please state clearly where you see the problem and how you’d like it to be resolved.
Please DO NOT return items to us until you have further instructions.
After reviewing your application for a refund/exchange, we will contact you with the status of your application and further information.
Refunds
After your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved, then your refund will be processed, and a credit will automatically be applied via your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@littleeventco.com.au.
Gifts
If the item was marked as a gift on our system during the purchasing phase, and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping of returned goods
The Little Event Company is happy to cover the cost for shipping your returned goods.
In the event that our instructions for “Returns & Exchange” are not followed, you will be responsible for paying for your own shipping costs.
The time it may take for your exchanged product to reach you may vary, depending on the delivery address.
Please consider using a trackable shipping service or purchasing shipping insurance if the value of your return shipment is over $75. We can not guarantee that we will receive your returned item.
Copyright
The content displayed on our website, including all photographs and text are owned by The Little Event Company
Disclaimer
In these Terms and Conditions, We, Us and Our refer to The Little Event Company.
The Little Event Company accepts no liability or responsibility for any loss, injury or damage to persons or property caused by our products. We accept no responsibility or liability for any misuse of products that cause any damage, injury or loss to persons or property.
Privacy
We respect your privacy at The Little Event Company, and we will keep all of your personal details secure and confidential. Your personal details will not be sold, exchanged or disclosed to any third party without your permission, unless required by law. The personal data we collect on this website is only used to process your order unless you have indicated that you also wish to be on our mailing list.
If you have subscribed to our mailing list we will periodically send you information about new products, promotions and offers at The Little Event Company. Should you wish to unsubscribe from this mailing list at any time, please email us at hello@littleeventco.com.au with ‘Unsubscribe’ in the subject line.
Should you have any queries or concerns regarding your privacy or security on this site, please contact us.
