Returns & Exchanges
At The Little Event Company we want you to be happy with your purchase.
In the unlikely event that you receive an item which is:
- faulty,
- damaged,
- different to what was ordered or
- substantially different from the online description
we will review the situation on a case-by-case basis and, where appropriate, offer a refund or exchange, at our discretion.
Returns and exchanges are NOT possible on gift cards and sale items.
In order for your goods to be considered for a refund or exchange, please contact us within 5 business days of receiving your order. We are not able to accept a request for refund or exchange if more than 5 business days have passed since you received your purchased goods.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To apply for a refund or exchange:
- Please contact us at hello@littleeventco.com.au within 5 business days
- Please include a clear photo of the offending item.
- Please state clearly where you see the problem and how you’d like it to be resolved.
Please DO NOT return items to us until you have further instructions.
After reviewing your application for a refund/exchange, we will contact you with the status of your application and further information.
Refunds
After your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved, then your refund will be processed, and a credit will automatically be applied via your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, please first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@littleeventco.com.au.
Gifts
If the item was marked as a gift on our system during the purchasing phase, and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping of returned goods
The Little Event Company is happy to cover the cost for shipping your returned goods.
In the event that our instructions for “Returns & Exchange” are not followed, you will be responsible for paying for your own shipping costs.
The time it may take for your exchanged product to reach you may vary, depending on the delivery address.
Please consider using a trackable shipping service or purchasing shipping insurance if the value of your return shipment is over $75. We can not guarantee that we will receive your returned item.
